Frequently Asked Questions
Everything you need to know about shopping with The Monroe Institute.
What is your standard shipping timeframe?
We offer standard shipping across the domestic US within 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition pieces may be final sale.
How do I ensure I select the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
Are your garments sustainably sourced?
The Monroe Institute is committed to ethical fashion. We partner with manufacturers who prioritize fair labor practices and utilize organic or recycled materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.